Return and Refund Policy of Concept Solutions LLC

Is my product is eligible for return?

The entirety of the items sold on Concept Solutions LLC are eligible for returns, if not expressed in any case on the product page. A few products may not be qualified for returns because of the idea of the products. These might incorporate gathered PCs (as the parts are unboxed to be utilized in the PC get together).

If you decide to return your purchase, you can do so within 1 week after your purchase.

The following conditions apply:

• The product must be returned with the original packaging, sealed, and unopened
• If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect
• If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too

If our item is eligible for a return, you will actually want to raise the return request through the Order History page in your Concept Solutions LLC client account. Concept Solutions LLC returns group will reach you inside 24 hours for guarantee approval. After confirmation, we will send a dispatch to gather the item to be returned from you.

Cancelling an order

To request for order cancellation, please notify us either by telephone, email, WhatsApp, live chat, or through our online media pages. If you decide to cancel the order, kindly do so as soon as possible. If you could let us know the reason for cancellation, we will work on our administration and maybe improve sometime later.

Payment refunds

Refunds are proceed within 7 working days after the products returned, and is recognized for a return. Refunds will be done through the original mode of payment. Refunds to a credit/debit card may take up to 10 business days to arrive. Refunds to a bank account usually take 1-5 business days to arrive to your bank account.